NOTE: If this is your first-time logging into the Gainwell SPBM secure portal, you will need a secure, State of Ohio identification (OH|ID). If you don't have your OH|ID, click here to create one.
Providers needing technical assistance can contact Ohio Medicaid's Integrated Help Desk (IHD) at 1-800-686-1516. The IHD is open Mon.- Fri., 8 a.m.- 4:30 p.m. ET.
As of 03/30/2025, signing into the SPBM secure web portal will require Multi-Factor Authentication (MFA). Attached here is a user guide to assist you with setting up your MFA. If you need to create an OHID, please refer to the instructions starting on page 3. If you already have an OHID, please refer to the instructions starting on page 12 to activate your MFA. We recommend setting up your MFA prior to 03/30/2025. If you have any questions regarding this communication, please call Gainwell Pharmacy Services at 1-833-491-0344.
Attention HIPAA PHI: Special Handling Required. This website contains Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Federal law mandates that you not use or disclose the information contained herein in any way that will compromise the privacy, security or confidentiality of the individual to whom the information pertains.